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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cameron Chandler

March 5, 2026

5  out of  5
rating by Cameron Chandler
"Kimberly has gone above and beyond! By far the easiest switch I have made with an insurance company."
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Presley Rowe

March 2, 2026

5  out of  5
rating by Presley Rowe
"My parents have been with this group for years now, so I preferred to go with them when getting my first individual policy. Jane helped me navigate the auto insurance process and greatly assisted in getting me ready for my purchase. Thank you very much!"
We responded:
"Jane is wonderful and thanks so much for your 5 star review!"
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Karen Roberts

March 1, 2026

5  out of  5
rating by Karen Roberts
"Kimberly in this office was very helpful, easy to talk to, and she remembered to call me back even a month later to switch my policy from another state."
We responded:
"Karen, thanks so much for your 5 Star review. Kimberly is great and so helpful! We appreciate your !"
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cynthia cook

February 27, 2026

5  out of  5
rating by cynthia cook
"The people are always helpful, polite and never make you feel rushed. I appreciate that alot."
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Chris Griffin

February 25, 2026

5  out of  5
rating by Chris Griffin
"Went above and beyond to help me. Great place for insurance."
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Michael Morris

February 25, 2026

5  out of  5
rating by Michael Morris
"I love working with all the folks at Patti Souther - State Farm. Recently had a great conversation with John as it is renewal time for our homeowner's policy. Appreciate his time and expertise and it is so nice to talk live to a friendly and and helpful expert!"
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Demira Jakupovic

February 20, 2026

5  out of  5
rating by Demira Jakupovic
"John helped me get my renter’s insurance squared away quickly and efficiently! It was a very affordable rate and the process was easy and he answered every question that I had!"
We responded:
"Demira, thanks so much for your review! We work hard to provide the very best service!"
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Chris Ray

February 20, 2026

5  out of  5
rating by Chris Ray
"I appreciate their help in navigating the insurance world. They have always been honest and supportive of my insurance needs. Very responsive and gave me options when I needed them. I would highly recommend their services to anyone."
We responded:
"Chris, thanks so much for your wonderful review!"
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carl miller

February 19, 2026

4  out of  5
rating by carl miller
"State Farm has been good to me, while other companies are over charging, State Farm always notified me of every discount. Thank you for carrying about your customers"
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Shelley Bronaugh

February 19, 2026

5  out of  5
rating by Shelley Bronaugh
"Patti and her staff are very knowledgeable and helpful in making sure we have the coverage we need while also getting all the eligible discounts. The service is very personal!"
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Ray Frick

February 17, 2026

5  out of  5
rating by Ray Frick
"Great insurance agency. Kimberly is the best!"
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Pablo Araujo

February 17, 2026

4  out of  5
rating by Pablo Araujo
"great service since day one. I have had the same company for for over 13 years. Always willing to assist"
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David Josef

February 14, 2026

5  out of  5
rating by David Josef
"Kim at State Farm made switching from my old company super easy. She was friendly, quick to respond, and explained everything clearly. Great experience!"
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Greg Kline

February 13, 2026

5  out of  5
rating by Greg Kline
"Kimberly Causey always gives stellar service. She always goes above and beyond. Can’t say enough kind words for Patty and her team!"
We responded:
"Greg, Kimberly is fabulous and so are you! We appreciate your business so much!"
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Jack James

February 13, 2026

5  out of  5
rating by Jack James
"Very professional personalised service . Friendly and easy to work with. Great experience over all."
We responded:
"Jack, Thank you so much for your wonderful review! It is great having you in our State Farm Family."
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Donna Fleming

February 12, 2026

5  out of  5
rating by Donna Fleming
"I had heard about this office and I was pleased with what I heard. I called and spoke with Jane, and it was close to closing time. I told her we could talk the next day but she had no problem with getting me covered right then. Jane was forbearing, explained coverage, and she saved us $142.00 in auto insurance. I dropped my other insurance the same day. I highly recommend Jane for any insurance needs anyone may have. ❤️"
We responded:
"Wow! So happy we could save you money! Jane has been with our agency over 12 years and has over 30 years of State Farm experience! Thanks so much for your wonderful review. "
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sharon copeland

February 11, 2026

5  out of  5
rating by sharon copeland
"Love all the people at the Monroe office they are all so nice and helpful!!!"
We responded:
"Sharon, thanks so much for your 5 star review! Patti Souther Agency loves having you as a customer! "
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Charlie Hinely

February 10, 2026

5  out of  5
rating by Charlie Hinely
"We have been with State Farm for over 60 years and with Patti Souther since we moved to Monroe 23 years ago. The entire office staff is friendly, professional, knowledgeable and very helpful; always willing to listen, answer questions, and offer advice tailored to us. We have several policies with them, and they always make sure we are getting the best service, coverage and discounts available to us. I usually work with Susan, and she has been a lifeline when I have an insurance question! She answers my questions usually while we are on the phone or, if need be, will willingly do any research necessary and get back with me as soon as possible. Their customer service is top-notch, and we would highly recommend Patti and her agency. You won't regret it."
We responded:
"Our team and State Farm value having you and Wanda with us for so long! Thanks so much for your wonderful 5 star review!"
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James Hughett

February 10, 2026

5  out of  5
rating by James Hughett
"Patti and her entire staff have been extremely helpful and responsive whenever I have called."
We responded:
"James, We are thrilled to have you with Patti Souther State Farm Agency! Thanks so much for your great review!"
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Faith Heidel

February 10, 2026

5  out of  5
rating by Faith Heidel
"My husband and I really enjoy working with Patti Souther and her associates. The ladies in the office are always so friendly and kind They are also knowledgeable and keep us updated on the latest insurance discounts and changes. We have saved so much money with their many discount offerings as well. Thank you to Patti Souther State Farm!"
We responded:
"Thanks so much for your wonderful review! We are so glad to have you in our State Farm Family!"
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Kenyatta Taliaferro

February 9, 2026

5  out of  5
rating by Kenyatta Taliaferro
"I have been with Patti Souther and her staff for many years! The coverage includes multi-car and Homeowners insurance. They have done a great job taking care of me. It is greatly appreciated!"
We responded:
"Thanks so much Kenyatta for your 5 star review! It has been a pleasure serving you and having you in our State Farm Family."
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Leighan Godard

February 6, 2026

5  out of  5
rating by Leighan Godard
"John was amazing! He's was very informative and took the time to go over every detail when swapping cars out on my insurance policy. I'd absolutely recommended John and the entire staff!"
We responded:
"Thanks Leighan! John is amazing!"
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Penny Ingram

February 5, 2026

5  out of  5
rating by Penny Ingram
"I call this morning for homeowners insurance Kim was great after talking with her not only do I have homeowners insurance but also auto insurance. I did not feel rush Kim answer all my questions and help me thru it all."
We responded:
"Wonderful news! Kimberly is awesome and we are so glad to have you on board with Patti Souther Stste Farm!"
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Lori

February 5, 2026

5  out of  5
rating by Lori
"I was contacted by John regarding some new homeowners insurance addendums. I had expected that the conversation would all be over my head, but he made me comfortable. He explained them one by one and answered any questions that I might have? I told him that I wanted time to review & get my daughter's input. Because I am on disability, my income is very limited. We set up a follow up phone call & told me I could contact him with any questions. Very pleased ! Thanks, John"
We responded:
"Lori, thanks so much for your 5 star review! John is truly remarkable in giving top notch customer service! "
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pedanner Freeman

February 2, 2026

5  out of  5
rating by pedanner Freeman
"The young man was nice to help assist me with my problem ."
We responded:
"Thanks so much for 5 star review!"