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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Duncan Taylor

September 24, 2026

5  out of  5
rating by Duncan Taylor
"Mr Chandler Farmer recently helped us switch over insurance and the process from start to finish would be what I define as seamless.
He could not have made it an any simpler or easier process for us and I’m very excited to be working with him. Highly recommend giving Mr Farmer a call on anything you need."
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Sheila Clark

September 23, 2026

5  out of  5
rating by Sheila Clark
"I have had several State Farm agents but this office is the best ever! Very personable and I can tell they really carem"
We responded:
"Wow! Thank you Shelia for your wonderful review!"
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m g

September 18, 2026

5  out of  5
rating by m g
"Jane was super helpful and answered all of my questions. The other two people I spoke with were also incredibly helpful and made the whole experience easy and pleasant. I had great experiences with everyone I spoke with and really appreciate the excellent customer service!"
We responded:
"Thanks so much for the big shout out to Jane. We are so thrilled to have you in our State Farm Family."
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martha nix

September 17, 2026

5  out of  5
rating by martha nix
"Spoke with agent today concerning email about the refunding of monies. I was concerned it was a scam and he was gracious enough to advise me it was not. I appreciate these people very much always helpful and courteous, very much lacking in customer service today."
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Meagan White

September 16, 2026

5  out of  5
rating by Meagan White
"I have been with this Agent for many years! Top-tier customer service & always available for my "quick question" calls. Highly recommend this agency!"
We responded:
"Meagan, thanks so much for your 5 Star review!"
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Graham Lawrence

September 15, 2026

5  out of  5
rating by Graham Lawrence
"Kim, has helped countless of times on numerous occasions. They have accommodated all of my insurance needs from Car and Home insurance. I highly recommend them!"
We responded:
"Thank you Graham for your 5 Star review! "
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Jenna Yarbrough

September 14, 2026

5  out of  5
rating by Jenna Yarbrough
"Truly the best insurance company! We have homeowners and auto insurance with them. Jane fit both of our plans to fit our needs at an incredible price!"
We responded:
"Jenna, thanks so much for your wonderful review and for trusting us with your business. We think Jane is THE best!"
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Vmans2002

September 13, 2026

5  out of  5
rating by Vmans2002
"Always nice & attentive to my needs, via phone or in person."
We responded:
"Thank you so much for your 5 star review!"
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David Bland

September 12, 2026

5  out of  5
rating by David Bland
"Staff is always courteous and very helpful."
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B Thassanee Gutter-Parker

September 8, 2026

5  out of  5
rating by B Thassanee Gutter-Parker
"So very pleased to receive a prompt response and to get my insurance policies. Kimberly was Fantastic! Great service, professional and personable! Added bonus…great speaking to a live person!"
We responded:
"Thank you your wonderful review! We are so delighted to have you in our State Farm Family."
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Robyn Spink

September 1, 2026

5  out of  5
rating by Robyn Spink
"We have been with State Farm for 30 years and this location is by far the best! Patti’s staff is amazing. We can always get in touch with them and ask any question. They are the best explaining and helping. Chandler does an amazing job working with us adjusting our coverage to make sure we always have the best rate! Everyone is always super nice which is great!"
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Herb Vadney

August 18, 2026

5  out of  5
rating by Herb Vadney
"Kim was exceptional in reviewing our insurance needs and helping us make the necessary changes. I highly recommend Kim and the Patti Souther State Farm agency to anyone evaluating their insurance options."
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Steven Williford

August 17, 2026

5  out of  5
rating by Steven Williford
"Kimberly was very thorough going over the requested policy information and was able to save some money compared to the provider I was currently using. Highly recommend a quick phone call to see if they help you as well."
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Shelli Chambers

August 12, 2026

5  out of  5
rating by Shelli Chambers
"Jane was awesome very attentive and detailed with services available!"
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Matt Rentfrow

August 5, 2026

5  out of  5
rating by Matt Rentfrow
"John was fantastic! Took his time to reach out to me and review my policy before it renewed and make some changes I needed. Very satisfied!"
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timothy robinson

July 31, 2026

5  out of  5
rating by timothy robinson
"Jane is great to work with! Very nice and informative."
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Gary Robinson

July 31, 2026

5  out of  5
rating by Gary Robinson
"Professional and friendly! I recently switched my State Farm policies to this office and it’s been such a positive change."
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Tyler Standridge

July 28, 2026

5  out of  5
rating by Tyler Standridge
"Susan was awesome help and they made everything super easy for me"
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Cassie Carter

July 28, 2026

5  out of  5
rating by Cassie Carter
"We have been with Patti Souther for more years than I can count, and we couldn’t be happier with the service we’ve received. We have multiple policies with them, and I truly can’t say enough good things about the entire team.

Kim, Jane, and Susie have always been incredibly helpful whenever we’ve needed to make changes or update our policies. They’re easy to reach, which is a rare and valuable quality these days. They always seem to be one step ahead—finding ways to save us money while keeping us informed and prepared for what’s ahead.

Their professionalism, knowledge, and genuine care have earned our trust over the years. At this point, we consider them family. We highly recommend Patti Souther and her amazing team to anyone looking for outstanding insurance service."
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Chamris Cooper

July 25, 2026

5  out of  5
rating by Chamris Cooper
"I always have a very professional and helpful experience. They are always willing to help and make sure I get the best price possible."
We responded:
"Thanks, Chamris for your 5 star review!"
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Shawn Stevens

July 22, 2026

5  out of  5
rating by Shawn Stevens
"Patti Souther State Farm is top notch, amazing staff and coverage. I highly recommend them for all of your insurance needs."
We responded:
"Shawn, thanks so much for your fabulous 5 star review!"
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Landon Ricks

July 17, 2026

5  out of  5
rating by Landon Ricks
"Amazing customer service!"
We responded:
"Landon, thanks for much for your 5 star review!"
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Krista V

June 27, 2026

5  out of  5
rating by Krista V
"State Farm, Souther Insurance always provides excellent customer service. The staff is friendly and helpful. I recently completed my renewal with John and he was very thorough."
We responded:
"Krista, Thanks so much for your business and your 5 star review!"
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Jeff Shaner

June 26, 2026

5  out of  5
rating by Jeff Shaner
"Changing insurance to SF was fantastically easy due to the knowledgeable team. Thanks again."
We responded:
"Thanks so much for trusting us with your business and for your 5 star review!"
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Sam Harrison

June 25, 2026

5  out of  5
rating by Sam Harrison
"Patti Souther Insurance Agency provides outstanding service and goes above and beyond for their clients. The team is knowledgeable, professional, and always willing to take the time to explain coverage options. They make the insurance process simple and stress-free while ensuring you get the protection that best fits your needs. Their responsiveness, attention to detail, and genuine care for customers set them apart. If you're looking for an insurance agency you can trust, Patti Souther Insurance Agency is an excellent choice."
We responded:
"Sam, thanks so much for your glowing review! We love serving you your family."