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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nancy Hurst

March 16, 2026

5  out of  5
rating by Nancy Hurst
"The personal service we get from Patti and her crew is priceless! Having hometown face-to-face agents like we have with them has been a great help when we needed something, and peace of mind when everything is going great!"
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Bonita D.

March 16, 2026

5  out of  5
rating by Bonita D.
"Kim at Patty Souther State farm is one reason State Farm continues to receive my business..as a busy mom Kim is consistently following up with any inquiry I may have had..moreless she allows room to change your mind without being a pushy agent. I appreciate how she conducts herself and values maintaining a rapport with clients."
We responded:
"Bonita, thank you so much for your outstanding review! We are so lucky to have your business and to have Kimberly on our team!"
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Robin Skinner

March 16, 2026

5  out of  5
rating by Robin Skinner
"We are grateful for the wonderful service State Farm has provided our family for over forty years. They provide a wide range of services and are always willing to share their time explaining policy information, updates and benefits. Everyone at Patti Souther - State Farm Office makes you feel like family."
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Cindy Moreno

March 13, 2026

5  out of  5
rating by Cindy Moreno
"I had a very pleasant experience! Kimberly was very kind and patient with my questions. She is very responsive with emails and calls and the process was seamless. I recommend at least calling to get a quote."
We responded:
"Cindy, thanks so much for your 5 star review! Kimberly is the best!"
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Tim Deaton

March 13, 2026

5  out of  5
rating by Tim Deaton
"Customer service is always top notch at Patti Southers' State Farm."
We responded:
"Thanks Tim for your wonderful review. We appreciate your business with us!"
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Jordan Utley

March 13, 2026

5  out of  5
rating by Jordan Utley
"My parents were always State Farm customers, and picked Patti Souther as their agent when we first moved to Monroe in 1992; my mother is still her client to this day. I myself moved out of state for school in 2006 but then back to Georgia in 2019 and didn't have to think twice about becoming a client in my own right. Every single member of the team is warm, friendly, helpful, and outstandingly professional, and they've made every transaction (whether it was an accident, a move, or a new vehicle) completely seamless. There are a lot of insurance companies out there, but if you're with State Farm I don't think you could ask for a better agent and team."
We responded:
"Jordan, Thanks so much for your amazing review! We love serving you and your family."
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Delta Jones

March 12, 2026

5  out of  5
rating by Delta Jones
"The agents at Patti Souther State Farm are reliable, knowledgeable, hard working and courteous. You can't go wrong with this insurance company."
We responded:
"Thanks so much Delta for your wonderful review!"
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Alexis Brown

March 11, 2026

5  out of  5
rating by Alexis Brown
"I had the best experience with Miss Jane Scott at this office. She made everything go smoothly and easy. All while explaining everything thoroughly to ensure that I understand each policy, what everything means, and what to expect! 10 out of 10 experience and I’m so glad that I decided to use their office!"
We responded:
"Alexis, thanks so much for your wonderful review and welcome to our State Farm family! Jane is wonderful!"
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Garrett Knowles

March 10, 2026

5  out of  5
rating by Garrett Knowles
"Chandler was great to work with! He was very knowledgeable and broke down my options to allow me to make the best decision."
We responded:
"Garrett, thanks so much for your 5 star review! Chandler is wonderful to work with!"
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Edwin

March 9, 2026

5  out of  5
rating by Edwin
"Kimberly Causby was efficient and answered all our questions."
We responded:
"Edwin, thanks so much for your 5 star review! "
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Shannon Chandler

March 6, 2026

5  out of  5
rating by Shannon Chandler
"This office is great to work with! Kimberly was very helpful!"
We responded:
"Thanks so much, Shannon for your review and yes, Kimberly is wonderful!"
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Cameron Chandler

March 5, 2026

5  out of  5
rating by Cameron Chandler
"Kimberly has gone above and beyond! By far the easiest switch I have made with an insurance company."
We responded:
"Cameron, thanks for your wonderful review. Kimberly is the best and we are so happy to serve you!"
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Presley Rowe

March 2, 2026

5  out of  5
rating by Presley Rowe
"My parents have been with this group for years now, so I preferred to go with them when getting my first individual policy. Jane helped me navigate the auto insurance process and greatly assisted in getting me ready for my purchase. Thank you very much!"
We responded:
"Jane is wonderful and thanks so much for your 5 star review!"
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Karen Roberts

March 1, 2026

5  out of  5
rating by Karen Roberts
"Kimberly in this office was very helpful, easy to talk to, and she remembered to call me back even a month later to switch my policy from another state."
We responded:
"Karen, thanks so much for your 5 Star review. Kimberly is great and so helpful! We appreciate your !"
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cynthia cook

February 27, 2026

5  out of  5
rating by cynthia cook
"The people are always helpful, polite and never make you feel rushed. I appreciate that alot."
We responded:
"Cynthia we are so appreciative of your kind words! Thanks so much for your business."
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Chris Griffin

February 25, 2026

5  out of  5
rating by Chris Griffin
"Went above and beyond to help me. Great place for insurance."
We responded:
"Chris, thanks so much for your 5 star review!"
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Michael Morris

February 25, 2026

5  out of  5
rating by Michael Morris
"I love working with all the folks at Patti Souther - State Farm. Recently had a great conversation with John as it is renewal time for our homeowner's policy. Appreciate his time and expertise and it is so nice to talk live to a friendly and and helpful expert!"
We responded:
"Michael, Thanks so much for taking your time to review your home policy with us! We love taking care of you and your family!"
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Demira Jakupovic

February 20, 2026

5  out of  5
rating by Demira Jakupovic
"John helped me get my renter’s insurance squared away quickly and efficiently! It was a very affordable rate and the process was easy and he answered every question that I had!"
We responded:
"Demira, thanks so much for your review! We work hard to provide the very best service!"
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Chris Ray

February 20, 2026

5  out of  5
rating by Chris Ray
"I appreciate their help in navigating the insurance world. They have always been honest and supportive of my insurance needs. Very responsive and gave me options when I needed them. I would highly recommend their services to anyone."
We responded:
"Chris, thanks so much for your wonderful review!"
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carl miller

February 19, 2026

4  out of  5
rating by carl miller
"State Farm has been good to me, while other companies are over charging, State Farm always notified me of every discount. Thank you for carrying about your customers"
We responded:
"Carl, thanks so much for your review! We love going over your policy with you to make sure you receive every discount that we offer!"
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Shelley Bronaugh

February 19, 2026

5  out of  5
rating by Shelley Bronaugh
"Patti and her staff are very knowledgeable and helpful in making sure we have the coverage we need while also getting all the eligible discounts. The service is very personal!"
We responded:
"Shelley, thanks so much for your 5 star review! We love having you and Jim in our State Farm family"
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Ray Frick

February 17, 2026

5  out of  5
rating by Ray Frick
"Great insurance agency. Kimberly is the best!"
We responded:
"Ray, thanks for your 5 star review and yes, Kimberly is the best!"
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Pablo Araujo

February 17, 2026

4  out of  5
rating by Pablo Araujo
"great service since day one. I have had the same company for for over 13 years. Always willing to assist"
We responded:
"Pablo, thanks for your trust and loyalty! We are always here to help!"
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David Josef

February 14, 2026

5  out of  5
rating by David Josef
"Kim at State Farm made switching from my old company super easy. She was friendly, quick to respond, and explained everything clearly. Great experience!"
We responded:
"David, thanks for your 5 star review and Kimberly is the best!"
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Greg Kline

February 13, 2026

5  out of  5
rating by Greg Kline
"Kimberly Causey always gives stellar service. She always goes above and beyond. Can’t say enough kind words for Patty and her team!"
We responded:
"Greg, Kimberly is fabulous and so are you! We appreciate your business so much!"